relaxshower Product Guarantees

Product Guarantees


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In the very unlikely event that one of our products is faulty, you can return it to us for a replacement, up to 10 years after you bought it. This warranty will cover you for faults that are due to manufacture.

You must register your product with us to guarantee this. To do this, all you have to do is simply fill out the registration form and sit back and relax knowing you are covered.

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Your IDEAL product is covered

IDEAL's products are manufactured with highest quality materials and put through rigorous testing to ensure they give you optimal performance and longevity. We provide you a free warranty for upto a period of 10 years from when your product is bought from us.

During this period, in the very unlikely event that one of your Bathempire product fails to perform, we are glad to cover it. It is very possible to solve your issue without returning your product to us. Your first step would be to contact our customer service team, if they are unable to solve the problem over the phone you will be asked to return the product to us for inspection.

If the item is found to be faulty we will arrange for a replacement part to be sent out to you and your delivery charge will be refunded


IDEAL's Product Warranty Period

Assuming that your IDEAL product is properly cared for, the following product categories are covered under our free Warranty,Within the warranty period can be free repair.

1. Radiators

2. Mixer Showers

3. Bathroom & Kitchen Taps

4. Baths

5. Mirror Cabinets

6. Toilets

7. Basins


IDEAL's Long-term Warranty Exceptions

Due to their nature the following products/ parts will not be covered under our Long-term warranty. We do however provide a free 1 Year warranty for them. These items include LED shower heads, bulbs in mirrors, electric showers, shower pumps, tap and shower catridges, shower hoses, toilet seats, cistern fittings, shower seals, basin waste & trap, bath waste, shower rollers and hinges on bathroom furniture.